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Privacy Policy
Last updated: 14 May 2026
Information We Collect
Yaatra collects personal information that you voluntarily provide when registering for an account, making a booking, or contacting us. This includes your name, email address, phone number, date of birth, passport details, payment information, and any other information you provide through forms or communications. We also automatically collect technical information such as IP address, browser type, device type, and pages visited. This helps us understand user behaviour, improve our services, and provide personalised content.
How We Use Information
Your information is used to process bookings, manage your account, send confirmation and service-related communications, process payments securely, and improve our website and services. We may also use your data for marketing purposes, but only with your explicit consent. If you no longer wish to receive marketing communications, you can unsubscribe at any time. Your data is never used in a way that violates your privacy or goes beyond your reasonable expectations.
Sharing With Third Parties
Yaatra does not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers (payment processors, email service providers, hotels and tour operators) only to the extent necessary to fulfil your booking or provide services you have requested. All third parties are contractually bound to maintain the confidentiality and security of your information. We may disclose information if required by law or to protect our rights and safety.
Cookies and Tracking
Yaatra uses cookies to enhance your user experience, remember your preferences, and analyse website traffic. Cookies are small files stored on your device that allow us to recognise you on subsequent visits. You can disable cookies through your browser settings, but some features of our website may not function properly without them. We also use analytics tools to track user behaviour for improvement purposes only.
Data Retention
We retain your personal information for as long as necessary to provide services, fulfil legal obligations, and resolve disputes. Typically, booking-related information is retained for 7 years in compliance with Indian tax regulations. Account data is retained as long as your account remains active. You may request deletion of your data at any time by contacting support@yaatra.com, subject to legal retention requirements.
Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 (IT Act) of India, you have the right to access, correct, update, and delete your personal information. You also have the right to withdraw consent for data processing at any time. To exercise these rights, please contact us at support@yaatra.com with a clear request. We will respond to your request within 30 days or as required by law.
Children's Privacy
Yaatra does not knowingly collect personal information from children under the age of 18 without parental consent. If we become aware that we have collected information from a child without proper consent, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided information to us should contact support@yaatra.com immediately.
International Transfers
While Yaatra is based in India, your information may be processed, stored, or transferred outside of India for service delivery purposes. By using our services, you consent to such transfers. We ensure that any international transfer of your data is done in compliance with applicable data protection laws and with appropriate safeguards in place.
Contact
If you have any questions or concerns about our privacy practices, please contact us at support@yaatra.com or visit our contact page. We are committed to protecting your privacy and will address your concerns promptly.